Helps & FAQs

Frequently Asked Questions (FAQs)

Welcome to the Flamora by Maryam FAQ page! We've answered some of the most common questions about our handcrafted candles, ordering process, shipping, and exchanges.

1. Are your candles handmade?

Yes! Every candle at Flamora by Maryam is carefully handcrafted with attention to detail to ensure premium quality and a beautiful finish.

2. Can I customize my candle?

Absolutely! We offer customized candles in various colors and designs. If you have a specific idea or theme in mind, please contact us before placing your order.

3. How long does it take to process my order?

Most orders are processed within 1–3 business days. Customized orders may take 3–7 business days depending on the design and quantity.

4. How long does shipping take?

Estimated delivery within Pakistan is 2–5 business days after your order has been shipped. Delivery times may vary depending on your location and courier services.

5. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email or SMS (where available) so you can monitor your shipment.

6. What payment methods do you accept?

We accept the payment methods available at checkout. These may include Cash on Delivery (where available), bank transfer, and secure online payment options.

7. Can I cancel my order?

Orders can only be cancelled before they have been processed or shipped. Please contact us as soon as possible if you need to cancel your order.

8. Do you accept exchanges?

Yes. We accept exchanges for damaged, defective, or incorrect items. Please contact us within 7 days of receiving your order.

9. What should I do if my candle arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the packaging

We'll review your request and arrange a replacement or exchange.

10. Do you offer refunds?

We generally do not offer refunds. If your order is damaged or incorrect, we will gladly provide a replacement or exchange in accordance with our Exchange Policy.

11. Are your candles safe to use?

Yes. Our candles are made with quality materials. For safe use:

  • Never leave a burning candle unattended.

  • Keep candles away from children and pets.

  • Place candles on a heat-resistant surface.

  • Keep away from flammable objects.

12. How do I make my candle last longer?

For the best performance:

  • Trim the wick to about ¼ inch before each use.

  • Allow the wax to melt evenly across the surface during the first burn.

  • Avoid burning your candle for more than 4 hours at a time.

13. Do you offer gift packaging?

Yes! Many of our candles are perfect for gifting. Gift packaging may be available for selected products or during special occasions.

14. How can I contact Flamora by Maryam?

If you have any questions or need assistance, please reach out through our Contact Us page. We're always happy to help!

Still Have Questions?

If you can't find the answer you're looking for, don't hesitate to contact us. Our team is here to make your shopping experience smooth, enjoyable, and memorable.

Thank you for choosing Flamora by Maryam!