Refund Policy

Refund Policy

At Flamora by Maryam, we take great care in creating and packaging every handcrafted candle. Your satisfaction is important to us, and we strive to ensure that every order arrives in perfect condition.

Please read our refund policy carefully before making a purchase.

Refund Eligibility

You may be eligible for a refund if:

  • You receive a damaged or defective product.

  • You receive the wrong item.

  • Your order cannot be fulfilled due to product unavailability after payment has been made.

To request a refund, please contact us within 48 hours of receiving your order.

Non-Refundable Items

Refunds are not available for:

  • Customized or personalized products.

  • Products that have been used, burned, or damaged after delivery.

  • Sale, clearance, or promotional items.

  • Orders where an incorrect shipping address was provided by the customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the product

  • Photos of the shipping package

Once your request has been reviewed and approved, we will offer one of the following, depending on the situation:

  • A replacement product

  • An exchange

  • A full or partial refund

Refund Process

If your refund request is approved:

  • Refunds will be processed using the original payment method whenever possible.

  • Processing times may vary depending on your payment provider or bank.

  • You will receive confirmation once your refund has been issued.

Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

If your order has already been shipped, it cannot be cancelled and will be subject to this Refund Policy and our Exchange Policy.

Shipping Costs

  • Original shipping charges are generally non-refundable, unless the refund is due to our error (such as sending the wrong item or a defective product).

  • If a return is required for an approved refund, return shipping instructions will be provided by our support team.

Contact Us

If you have any questions about refunds or need assistance with your order, please contact us through our Contact Us page. We're committed to resolving any issues as quickly and fairly as possible.

Thank you for choosing Flamora by Maryam.