shipping policy

Thank you for shopping with Flamora by Maryam. We carefully handcraft and package every order to ensure it reaches you in perfect condition.

Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.

• Customized or personalized candles may require 3–7 business days to prepare.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

• Pakistan: 2–5 business days

• Delivery times may vary depending on your location and courier services.

Please note that delivery estimates are not guaranteed and may be affected by weather, holidays, or courier delays.

Shipping Charges

Shipping charges are calculated at checkout based on your location and the size of your order.

Free shipping promotions, if available, will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available) so you can monitor your delivery.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged or you believe it has been lost during shipping, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged package and product so we can assist you promptly.

Contact Us

If you have any questions about shipping, please contact our customer support team. We are always happy to help.